The Telecom Regulatory Authority Of India, also known as TRAI, is a setup by the Government Of India Under Section 3 of the TRAI Act 1997.
Function Of TRAI: The Telecom Regulatory Authority of India is known for TELECOMMUNICATION SERVICES. It holds to provide smooth execution of work by telecom industries. It ensures for quality of service to maintain proper work implementation by telecom service providers.
Origin of TRAI: TRAI came into existence on 20th Feb 1997 to operate telecom service. TRAI mission and vision is to create a good scope of success in the telecom industry. As per TRAI regulatory system tariffs, DTH, cost of tariffs, number portability etc. directed TRAI itself.
Chairman Of TRAI: The chairman of TRAI (Telecom Regulatory Authority Of India) Ram Sewak Sharma is an Indian Bureaucrat ( born 1955). He is an IAS officer of 1978 batch. His earlier service was in Electronics and Communication under the ministry of central Government.
Headquarter of TRAI: The Headquarter of TRAI is located in New Delhi (Mahanagar Doorsanchar Bhawan Jawaharlal Nehru Marg).
Advantages of TRAI:
Ensures smooth execution of work by service providers.
Maintain hassle-free services.
Provides quality of services.
Consumer grievances are also handled and reviewed to ensure quick response and solution to customers by service providers.
Fixing of tariffs and rate of telecom services decided by TRAI.
Departments of TRAI: Presently Employees of TRAI are Divided into Nine Divisions -
Mobile network division
Broadcast and cable service division
Converged network division
Fixed network division
Quality of service division
Financial analysis and internal finance and accounts division
Administration and personnel division
The New Rule of TRAI: As per the new rule, TRAI has confirmed DTH and TV regulation has reduced the price of NCF (Network Capacity Fee) that allows service operators to provide discounts for long term plans. Reduction in NCF will definitely help consumers. Here is the good part! 200 channels have been made compulsory by the Ministry of Information and broadcasting. Broadcasters can only consist of channels less than Rs 12. Consumers need to select those channels separately which are more than Rs 12. According to the new rule of NCF, Rs 130 will be charged and consumers will be advantageous to get 200 channels now.
What is NCF?
NCF is a network connection fee i.e. 130+ GST. The customer needs to pay per month to keep the connection active. With all this new modification by NCF, consumers will be getting 200 channels mandatory with the amount of 130 plus taxes.
Why was the TRAI Formed?
TRAI was formed in 1997 under TRAI act to build up the Telecom Authority of India and Telecom Dispute Settlement Appellate Tribunal. Its main objective of formation is to operate telecommunication services, settlement of disputes, maintain good reputation between consumers and service providers. Basically TRAI works as a pillar for consumers and service providers. Here I mentioned TDSAT you must be thinking about what it is ? in my below description will enlighten more on it.
What is TDSAT?
TDSAT stands for telecommunications Dispute Settlement Appellate Tribunal was formed for settlement of disputes in terms of protecting the interest of service providers and customers for future success and growth in the telecom industry. Formation of TDSAT includes one and two members Chairperson should have been a Judge of the Supreme court or chief Justice of High court and Members of TDSAT should hold the post of Secretary to the Government of India or any equivalent degree to the central government or State government of India with not less than 2 yrs of experience in technology, telecommunication, commerce and administration.
Chairman of TDSAT
The chairperson of TDSAT is Justice Shiva Kirti Singh. He did a bachelor of laws. Previously he was a part of Allahabad high court.
Process of Registering complaint on TRAI:- As per telecom consumer protection and redressal of grievances regulation 2007. Firstly customers need to take help through a toll-free number of call centres. Post registering complaint a docket number will be provided by customer care executive which confirms complaint is now registered and has been escalated for redressal. I will be providing more information on telecom consumer protection in the redressal of grievances regulation 2007.
What are Telecom Protection and Redressal of Grievances Regulation 2007?
The purpose of this regulation is to set up licenced call centres as per this act. Basically this acts as customer protection and redressal of grievances. According to this act service providers need to deploy sufficient employees at the call centres as they can meet consumers' query time to time and escalate to redressal. Every call centre must be accessible to customers between 0800 hours to 24 hours in all days, even though the customer care number should be tollfree so that consumers can access hassle-free.
Q1: What is TRAI and What is Its Role?
Ans: The main purpose of these two institutions established under the TRAI Act is to regulate telecommunication services, adjudicate disputes, dispose of appeals and protect the interest of the service providers as well as the consumers. The Act also mainly aims at promoting and to ensure orderly growth of the telecom sector.
Q2: What is Meant by TRAI?
Ans: The Telecom Regulatory Authority of India (TRAI) is a statutory body set up by the Government of India under section 3 of the Telecom Regulatory Authority of India Act, 1997. It is the regulator of the telecommunications sector in India.
Q3: What is TRAI Registration?
Ans: The Telecom Regulatory Authority of India (TRAI) issued the Telecom Commercial Communications Customer Preference (Fourteenth Amendment) Regulations, 2013 to this effect which will come into force after 30 days Rs5,000/- which will be a common registration fee, without any separate customer education fee.