Business Communication Introduction

Bookmark added to your notes.
View Notes

Business communication skills are a lot more than the usual conversation abilities. Here, the point of interest is not only the effectiveness or efficiency of verbal exchange but also the capacity of the communicator to get the process done effortlessly, which can determine the mettle of his or her commercial enterprise business.

Characteristics of Useful Communication Skill 

Effective communication is the bloodline of any commercial enterprise as it is also one of the essential features of business communication. Even a mild misunderstanding can cause a financial disaster. A business is dependent on a robust verbal exchange. Much research has stressed the importance of efficiently communicating one's emotions, which is an essential feature of a social structure. Therefore, the importance of communication skills in business is to recognize the diverse traits of strong communiqué that must qualify our speaking skills and approaches. Thus a varied set of skills are essential when it comes to understanding the features of business communication.


It is one of the necessary factors that you will come across in the introduction to communication skills chapters. Communications should always be complete, i.e. the receiver gets all the information they need. A perfect message reduces the need for follow-up questions and smoothens the communication process. This is why you must understand the importance of communication skills in business.


The primary features of business communication are that the communicator must state the message clearly. The sentences should be brief and straightforward so that the listener can comprehend easily. We ought to decide upon the energetic voice over passive voice. If we should bring numerous messages, it's handy if it is separated into bulleted points.


Another critical aspect of the introduction to communication skills is time. It is also a crucial parameter in communications. While delivering the message, the process could take an extended period, the crux of the document or the message may be lost altogether. Lengthy conversations are boring and averted, utilizing the most. Thus, persuasive communication must be concise.


In the introduction to communication skills chapter, you will also learn how to be concrete. Whatever message or information or facts are present in your conversation, it needs to be nicely-footed. The arguments must consist of facts that certainly back it up. A solid argument is always smooth to apprehend. It also plays an essential part in learning more business communication and ethics.


While you are imparting your verbal exchange, you want to be coherent. You want to recognize what is going in which and what comes while. The key to a coherent write-up is a nicely-planned, logical, and sequential presentation of the records. The main thoughts must be differentiable, and they must comply with each other in a way that is a by-product of a few guidelines.


Experts believe that business communication skills will have a few degrees of formal flavour. The presenter ought to attempt to be sincere, respectful, considerate, positive, open and polite with the receiver of the statistics. When supplemented with the right care and kindness, the message will reach out to the audience. A rude presenter will have no target even if the message he promises is utterly compelling and vital. Offensive words can eliminate certain factions of people. You must take adequate care to no longer be racist or misogynist or another horrific influence on the audience. Even while using humour, you have to be cautious that you aren't thoughtless or cruel to all of us.


Effective communication considers the receiver's background and point of view. If the message sounds disrespectful, the receiver's emotional reaction might affect the perception of the message. Using augmentations and examples relevant to their experience makes it easier for them to process the contents.

Importance of Verbal Exchange

The Basis of Coordination

The supervisor explains to the personnel the organizational goals, modes in their success and interpersonal relationships. This offers coordination between various employees and additional departments. For this reason, communications act as a foundation for coordination in the organization.

Fluent Running

A manager coordinates the human and physical factors of an enterprise to run it quickly and effectively. This coordination is not viable without proper communication.

The Idea of Decision Making

Proper communiqué provides statistics to the supervisor; this is useful for decision making. No choices can be taken in the absence of facts. For this reason, communiqué is the basis for making the right selections.

Will Increase Managerial Performance

The manager conveys the targets and problems commands and allocates jobs to the subordinates. All of those components involve communication. Accordingly, communiqué is vital for the quick and powerful performance of the managers and the entire organization.

Increases Cooperation and Organizational Peace

The two-way conversation procedure promotes co-operation and mutual understanding amongst the employees and additionally, among them and the management. This results in much less friction and therefore leads to commercial peace in the manufacturing facility and operations.

Boosts Morale of the Employees

Proper communiqué facilitates the employees to modify their physical and social aspects of labour. It additionally improves top human family members in the enterprise. An efficient system of verbal exchange allows the management to inspire, affect and fulfil the subordinates, which in turn enhances their morale and keeps them prompted.

FAQ (Frequently Asked Questions)

Q1. Explain “Concise” with an Example?

Ans: People more often tend to write down four sentences during a place where they might have ended the message in 2 sentences. This wastes a lot of time of the sender and, therefore, the receiver and successively limits their productivity too. Furthermore, try not to add fillers like ‘I mean,’ ‘sort of,’ ‘for instance,’ ‘basically,’ etc. Your message must be accurate to the purpose. Here is an example of a nasty email that might come in your business communication skills exam questions:

Bad Example:

Hi Drishti

I think we'd like to speak about the CSR campaign; I mean the one we'd like to try to as a quarterly exercise. I feel it's an excellent way of enhancing our brand image. It might just be a visit to an orphanage, but we will kind of do other things too. For example, we could take the youngsters out for a brief trip to a nearby park or zoo. Allow us to sit and talk tomorrow.



The mail is filled with fillers and extended phrases wherein she could have finished the email in only two sentences, like the one below.

Good Example:

Hi Drishti

I need to debate the quarterly CSR campaign with you. Allow us to take the youngsters out this time to a nearby park or zoo rather than just visit them. This may help enhance our brand image. We’ll talk intimately tomorrow.



Q2 What are the Kinds of Communication Skills?

Ans: Here are the four primary categories:

1. Verbal

Verbal communication is the most elementary element of human life. Without proper verbal communication, it might be challenging to interact with seniors and colleagues at the workplace. You will be unable to interact appropriately with clients and associates while working for somebody or doing your own business. Further, verbal communication skill is essential in protecting ourselves. Using speech, we will alert others or get warned of any impending danger or disaster. Verbal communication plays an essential part in building or breaking human relationships.

2. Nonverbal

Nonverbal communication uses visual communication, gestures and facial expressions to convey information to others. It is often used both intentionally and unintentionally. Nonverbal communication is useful when trying to know others’ thoughts and feelings.

3. Written

The main element of the business has the right communication channels. Even a receipt or invoice issued by a store is often considered written communication: It provides information about what you purchased and how much money it cost. Excellent written language skills are vital for each work. They permit you to speak within the office or with external entities.

4. Visual

It is a type of communication that is made through visualizations. This includes drawings, presentations, and beautiful illustrations, etc. 

Q3. How Should You Communicate Effectively to Make Sure that the Other Person Completely Understands Your Theory?

Ans: Business Communication means speaking about your ideas to the people within your organization confidently. Here are some effective ways to communicate effectively within your organization:

  • You must be vigilant when you are communicating with your clients and colleagues. Then you are interacting with your colleagues and clients, you should not interrupt them. Try to find out a solution to avoid any conflicts.

  • When someone is talking to you negatively, try not to indulge in a conversation with them. Make sure to avoid these assertively.

  • Explain your ideas to your colleagues confidently. It becomes easier when your talks are brief and precise.