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JEE Main: NTA Releases Helpline Numbers For Candidates

Last updated date: 27th Nov 2023
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NTA Releases Helpline Numbers for JEE Main Candidates

The National Testing Agency (NTA) has recently released helpline numbers for JEE Main candidates. These helpline numbers are operational from 9:30 AM to 5:30 PM daily. These helpline numbers have been introduced to answer every query of the candidates about JEE Main examinations. Other dedicated helpline numbers have also been introduced for competitive examinations like NEET, UGC, and other competitive examinations hosted by NTA. 

But, why are helpline number introduced now? What are the queries students can expect to get answered from these helpline numbers? Let’s find out! But first, let’s learn about the NTA helpline numbers for JEE Main candidates published on the JEE Main website.

JEE Main Helpline Numbers Released By NTA

There are two phone numbers released by NTA on the JEE Main website that are operational from 9:30 AM to 5:30 PM everyday. The phone numbers are: 011-69227700 and 011-40759000. The JEE Main contact number mentioned on the website is specifically for calling. Candidates will not be able to connect via text on these numbers. 

For text connectivity, candidates can use the email address mentioned on the NTA official website NTA text helpline numbers for SMS or WhatsApp messaging are not available as of yet. You can find more information on the official JEE Main website

Candidates should note that the NTA helpline numbers for JEE Main candidates mentioned above are only for general queries and not payment related queries of candidates. For payment related queries, you have to communicate with the bank, which was used to make the payment. Here are the bank specific details as published on the JEE Main website.

Bank Name


Contact Number

Email Address

State Bank Of India

Customer Care


Canara Bank

Customer Care






Ambreen Fatma



Ripon Bhattacharjee



Risheb Sharma


You can find more numbers and contact details for each of the banks on the official JEE Main website To get your queries answered personally, you can visit the NTA office at C-20 1A/8 ,Sector 62, IITK Outreach Centre, NOIDA-201309 or the JEE Main office at NSIC-MDBP Building, First Floor, Okhla Industrial Estate, New Delhi-110020. Now that you have all the information about NTA exam specific numbers, let’s learn about why these helpline numbers were introduced, and how they can help candidates.

Why Did NTA Release JEE Main Helpline Numbers?

The NTA released JEE Main helpline numbers to help candidates get accurate information about their JEE Main examinations straight from the source. There is a lot of misinformation or conflicting information on the internet, which can lead to confusion. So, to help students get accurate information or to even verify information that they have seen elsewhere, the helpline numbers were introduced. Today candidates can use the numbers to find more information about the examination dates using the helplines.

Given that JEE Main is now held in two distinct sessions, candidates can be confused with conflicting information about examination dates and centres. With the helpline numbers, now they have a way to crosscheck and ensure they are prepared for the right examination dates.

The helpline numbers can also be useful in helping students clear any other doubts regarding their examination. Whether they need to appear for session 2 or what the process would be to appear for session 2 all of these questions can be answered on the helpline numbers. These are the main reasons why the helpline numbers were introduced.

However, given the sheer number of students that will be appearing for JEE Main 2023, it is good that you also keep the support email address handy. Why? Because it might be difficult to get the phone lines open at the time of need because of high number of candidates. So, if you are unable to get your queries answered on phone, be sure to get send an email to NTA as well. Any and all queries submitted by candidates are answered by NTA officials within 36 to 72 hours.


There you have it, those are all the contact information shared by NTA, which you can use and get your queries answered. To learn more about contact options, you can check out official sources. And as a candidate, if you are trying to improve your JEE scores, be sure to check out the JEE'23 Crash Course on Vedantu.

This 35 day course can help you improve your JEE ranks exponentially. You will get the benefits of over 10 mock tests during your course duration along with a personal teacher for your course. Check out Vedantu’s website for more information about the course.

FAQs on JEE Main: NTA Releases Helpline Numbers For Candidates

1. What is the helpline number for second session candidates of JEE Main

The helpline numbers are not session specific. Whether you are applying for the first or the second session, the same helpline numbers can be used to get your queries answered from NTA. The helpline numbers are 011-69227700 and 011-40759000.

2. Are the helpline numbers official?

Yes, the helpline numbers released recently on the NTA and JEE Main website are official and can be used to find accurate information.

3. What to do if you can’t connect with NTA through the helpline numbers?

In case if the helpline numbers are busy or unavailable, you can send an email to NTA on NTA officials will reply to your email within 36-72 hours. However, you should note that certain queries are not answered privately, in which case, your mail might not get a reply from the authorities.