Consumer Protection Act 2019: Rights, Redressal, and Key MCQs for Board Exams
Consumer Protection is a crucial topic in Business Studies Class 12. It covers the rights and responsibilities of consumers and ensures fair business practices. This concept is vital for school exams, competitive tests, and daily awareness of consumer rights and remedies. Understanding it helps students make informed decisions in real-life situations.
| Consumer Rights | Consumer Responsibilities | Dispute Redressal Forums |
|---|---|---|
| Right to Safety | Check product quality and standards | District Commission |
| Right to be Informed | Be informed and read labels | State Commission |
| Right to Choose | Make informed purchasing decisions | National Commission |
| Right to be Heard | File complaints when wronged | Supreme Court (appeals) |
| Right to Seek Redressal | Use products/services responsibly | |
| Right to Consumer Education | Spread awareness to others |
Consumer Protection Class 12 MCQ
Consumer Protection Class 12 MCQ questions test your core understanding of consumer rights, responsibilities, and the Consumer Protection Act, 2019. MCQs are regularly asked in Board and competitive exams. Practising these will improve your confidence and help with quick revision.
- 1. Why is consumer protection necessary?
(a) Physical safety of a consumer
(b) Access to information
(c) Consumer satisfaction
(d) All of the above
Answer: (d) All of the above
Explanation: Consumer protection ensures safety, information, and satisfaction for buyers. - 2. When did the latest Consumer Protection Act come into force?
(a) 1986
(b) 1991
(c) 2019
(d) 2020
Answer: (c) 2019
Explanation: The Consumer Protection Act, 2019, replaced the 1986 Act to address new consumer issues. - 3. Which of the following is not a consumer right under the Consumer Protection Act, 2019?
(a) Right to safety
(b) Right to discount
(c) Right to seek redressal
(d) Right to be informed
Answer: (b) Right to discount
Explanation: Getting a discount is not a legal right of consumers. - 4. A complaint can be launched against a ______ who engages in unfair business practices.
(a) Manufacturer
(b) Trader
(c) Both trader and manufacturer
(d) Consumer
Answer: (c) Both trader and manufacturer
Explanation: Legal action can be taken against both traders and manufacturers for unfair practices. - 5. Which commission has jurisdiction for cases where the value exceeds ₹1 crore?
(a) District Commission
(b) State Commission
(c) National Commission
(d) None
Answer: (c) National Commission
Explanation: The National Commission deals with high-value complaints above ₹1 crore. - 6. Which of these is a standardized mark for jewelry in India?
(a) ISI
(b) Agmark
(c) Hallmark
(d) ISO 9001
Answer: (c) Hallmark
Explanation: Hallmark certifies the quality of precious metals like gold and silver.
Key Points from Consumer Protection Class 12
The Consumer Protection Act, 2019 covers important concepts for Board exams and daily business ethics. Here are the key highlights:
- Ensures consumer rights: safety, information, choice, redressal, education, and to be heard.
- Defines responsibilities like reading labels and obeying safety instructions.
- Three-tier redressal system: District, State, and National Commissions for complaint resolution.
- Appeals move upward: from District to State, from State to National, and from National to Supreme Court.
- Applies to all goods and services, including e-commerce.
- Updated financial jurisdiction: District (up to ₹1 crore), State (above ₹1 crore to ₹10 crore), National (above ₹10 crore).
- Consumer organizations play an important support role in spreading awareness and assisting legal actions.
Case-Based MCQ Example: Application of Consumer Rights
Case: A customer bought packaged food from a retailer. Later, she found expired ingredients in the food and suffered health issues. She approached the District Commission to file a complaint, seeking compensation and a product recall.
- Which rights are applicable here?
(a) Right to safety and seek redressal
(b) Right to be heard and be informed
(c) Right to choice
(d) Both (a) and (b)
Answer: (d) Both (a) and (b)
Explanation: The consumer can demand safety, be informed, be heard, and seek legal redressal.
Importance of Consumer Protection for Exams and Real Life
Consumer Protection is tested in school Board exams, and is also relevant for competitive exams like UPSC and SSC. It helps you understand your rights as a consumer, identify unfair trade practices, and choose the right forum for complaints. Such knowledge promotes ethical business and safe, informed buying decisions in daily life.
Related Internal Resources for Better Learning
- Consumer Protection Act: Full explanation of law, rights, and complaint processes.
- Consumer Organizations and NGOs: Their role in consumer protection and case support.
- Legal Protection to Consumers: Key provisions of law and practical applications.
- Consumer Awareness: How education and awareness campaigns work.
- Consumer Rights and Responsibilities: In-depth view of rights and important exam points.
In summary, Consumer Protection Class 12 covers essential rights, responsibilities, and dispute mechanisms, useful for Board and competitive exams. Practise MCQs and case-based questions for strong exam performance. At Vedantu, we make Business Studies concepts simple and practical for all Commerce aspirants.
FAQs on Business Studies Class 12 Chapter 12 MCQs with Answers (Consumer Protection)
1. What is Consumer Protection in Business Studies?
Consumer Protection safeguards consumers' rights and interests against unfair trade practices, as defined by the Consumer Protection Act, 2019. It ensures fair business practices and empowers consumers to seek redressal for grievances.
2. What are the main consumer rights under the Consumer Protection Act 2019?
The Consumer Protection Act, 2019 grants consumers several key rights: The right to safety, the right to be informed, the right to choose, the right to be heard, the right to seek redressal, and the right to consumer education. These rights ensure fair treatment and protection in the marketplace.
3. What is the jurisdiction of the District Commission under the Act?
The District Commission handles complaints where the value of goods or services involved does not exceed ₹1 crore. This limit reflects recent amendments to the Consumer Protection Act, 2019, enhancing its scope.
4. Where can an appeal from the State Commission decision be made?
Appeals against State Commission decisions are made to the National Commission within the stipulated timeframe, as per the Consumer Protection Act, 2019. This hierarchical structure ensures a fair appeals process.
5. How is 'consumer' defined in Business Studies Class 12?
In Business Studies Class 12, a consumer is defined as any individual who buys goods or services for personal use and not for resale or commercial purposes. This definition is crucial for understanding the scope of consumer protection laws.
6. What are the consumer rights under Consumer Protection Act?
The Consumer Protection Act outlines several key consumer rights. These include:
- Right to safety: Protection from hazardous goods and services.
- Right to be informed: Access to clear and accurate information about products.
- Right to choose: Ability to select from a variety of goods and services.
- Right to be heard: Opportunity to voice grievances and concerns.
- Right to seek redressal: Access to effective mechanisms for resolving complaints.
- Right to consumer education: Awareness of consumer rights and responsibilities.
7. What is Consumer Protection in Business Studies?
Consumer Protection in Business Studies refers to the legal framework and mechanisms designed to protect consumers from unfair trade practices and ensure their rights are upheld. It's a key area in understanding business ethics and social responsibility.
8. Which cases are heard in State Commission?
The State Commission handles consumer disputes where the value of goods or services exceeds the District Commission's jurisdiction (currently ₹20 lakhs to ₹1 crore) but remains below the National Commission's limit. This tiered system efficiently manages cases based on their monetary value.
9. How do changes in the Consumer Protection Act 2019 impact exam MCQs?
The Consumer Protection Act, 2019 has updated several aspects of consumer rights and redressal mechanisms. Exam MCQs now reflect these changes, focusing on the updated financial limits, the hierarchy of commissions, and the expanded scope of consumer protection. Students should review the updated act for exam preparation.
10. Can case-based MCQs be answered using the same set of rights every time?
No, case-based MCQs require careful analysis of the specific scenario presented. The application of consumer rights depends on the unique details of each case. Therefore, a thorough understanding of the Consumer Protection Act, 2019 and its provisions is necessary to answer accurately.
