Consumer Organizations and NGOs

Bookmark added to your notes.
View Notes

What is the Need of the Consumer Protection Organization?

Consumer organizations are the focused group that seek to protect people from the corporate abuse led by the business owners - like unsafe products, predatory lending, false advertising also pollution to environment. Consumer Organizations may even operate through the protests.

Today, the consumer organisations are playing dominating role in engaging the consumers to lift their voice against exploitation by the business individual who sell inferior and faulty products. In the educational institutions also consumer rights are taught, to prepare the student’s courses of study by keeping in view the interests of the consumers in the society. In our discussion we are going to know about the consumer protection forums that operate in India. 

Consumer Organization

Consumer organizations are the advocacy group which helps the people to protect themselves from the exploitation done by the corporate houses. The abuse is done in terms of selling adulterated goods, inadequate or inefficient services served by these big business houses. The companies also advertise false hoardings which may lead to buying of less standard products.

These consumer forums may operate through protests, campaigns. These consumer organizations are the forums that act as watchdogs. There are many consumer organizations across the world that always help the consumers from the abuses by the corporates.  

Aim of Consumer Organizations

One of the most common means of providing the consumers with useful information is the independent survey or sample test of the products or services sold by the corporates.

The consumer organizations have also started its operation in the food safety area. The needs for this campaign are difficult to reconcile their traditional methods, as the scientific, and sophisticated methods are generally more complex than in other arenas.  

The aim of consumer organizations is to probably establish and attempt to enforce consumer rights. Also, the effective work of these forums also encouraged the corporates to give priority and focus on the needs of the customers.


Consumer Organizations in India

Consumer Organizations in India also serve the same purpose. They guide the consumers and also fight for consumers rights. Below provided is a list of consumer organizations operating in our nation. The list is as follows:

  • Akhil Bhartiya Grahak Panchayat.

  • Consumer Guidance Society of India.

  • All India Consumer Protection Organization.

  • The Consumers Eye India.

  • United India Consumer’s Association.

  • Grahak Shakti 

  • Coordinated Action of Consumer & Voluntary Organisations.

  • Consortium of South India Consumer Organisations (COSICO)

  • Consumer Awareness, Protection and Education Council (Cape Council).

  • Consortium of South India Consumer Organisations (COSICO).

All India Consumer Protection Organization

One of the promising consumer protection forums in the nation is this – All India Consumer Protection Organization.  

AKHIL BHARTIYA UPBHOKTA UTHAN SANGATHAN (AICPO), this name literally tells about the objective of this organisation. This Organisation gains prestige and fame by protecting the consumer’s rights. This organisation came into existence to make the people know about their own rights.

Organisation was made by Mr. H. S. SHUKLA, who is the president of this organization in 1990 as MADHYA PRADESH COOKING GAS UPBHOKTA SANGATHAN, but in1996 to make this as a movement, a sangathan was gathered countrywide, name of the sangathan was changed and the newname was kept as AKHIL BARTIYA UPBHOKTA UTHAN SANGATHAN (ALL INDIA CONSUMER PROTECTION ORGANISATION). 

The sangathan is working in 12 states across India. The states are: Madhya Pradesh, Chhattisgarh, Delhi, Maharastra, Hariyana, Himanchal Pradesh, Uttar Pradesh, Jharkand, Andhra Pradesh, Tamil Nadu, Jammu Kashmir and Rajasthan.

FAQ (Frequently Asked Questions)

1. Why are the Consumers Protection Organizations Referred to as the Advocacy Group?

Ans. The organizations serve the consumers in lodging complaints against any adulterated products served by any business houses, or any exploitation faced by them at the hands of the big corporate houses. The consumer protection organizations thus help the consumers by advocating on their complaints and eventually getting the rights protected by the fellow consumers.

2. Why are Consumer Protection Organizations Called ‘Watch Dogs’?

Ans. The consumer protection organization remains vigilant to the outcries of the consumers for the abuse done by the business houses. They remain alert by testing and taking notice of the sample of goods and services served by the industries. They act as the watchdogs who are in constant alert about any adulterated news and non-promising advertising hoardings.

3. What is Meant by Consumer Awareness?

Ans. Consumer awareness means being conscious of having the right knowledge about the consumer laws and rights that prevail in the country, redress mechanism system and the consumer rights which manifests right to protection of health and safety from goods and services which the consumer buy, they have the right to be informed about the quality, price, potency and purity.

4. Who Launched “Jago Grahak Jago”?

Ans. Jago Grahak Jago which means - Wake Up, Customer! is a consumer awareness program that was launched by the Department of Consumer Affairs under the Ministry of Consumer and Public Distributions by the Government of India.