Consumer Protection MCQ Questions with Answers for Class 12 Commerce
MCQs for Business Studies Class 12 Chapter 11 focus on Consumer Protection, which is a foundational topic for CBSE Board Exams and commerce entrance tests. Understanding consumer protection equips students with knowledge about consumer rights, redressal mechanisms, and the legal framework essential for safeguarding interests in daily transactions. Thorough practice helps students tackle exam MCQs easily and builds practical business wisdom.
| Consumer Right | Description | Example |
|---|---|---|
| Right to Safety | Protection from hazardous goods/services | Use of ISI-marked electrical appliances |
| Right to Information | Access to product details and safety | Details on food packaging |
| Right to Choose | Access to a variety of goods/services at fair prices | Multiple brands offered in stores |
| Right to be Heard | Representation in consumer forums or feedback channels | Lodging a complaint via helpline |
| Right to Redressal | Fair compensation or remedy for grievances | Replacement for a defective product |
| Right to Consumer Education | Aware of rights and responsibilities | Government’s ‘Jago Grahak Jago’ campaign |
MCQs for Business Studies Class 12 Chapter 11 Consumer Protection
Consumer Protection MCQs test your understanding of rights, authorities, and complaint mechanisms. Practicing such questions ensures you confidently face exam questions and helps in real-life applications. Below are exam-relevant MCQs following the CBSE latest syllabus.
-
Golu bought an iron from ‘Sidhu Electricals’ and received an electric shock while using it. Which consumer right has been violated?
- a) Right to be heard
- b) Right to seek redressal
- c) Right to safety
- d) Right to choose
The right to safety ensures consumers are protected from goods and services hazardous to life and property, like electrical items.
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Shubhangi purchased a car for Rs. 11 crores and was unsatisfied with the National Commission’s decision on her complaint. Where should she appeal next?
- a) National Commission
- b) District Commission
- c) Supreme Court of India
- d) None of the above
As per the consumer redressal hierarchy, appeals against National Commission decisions are made to the Supreme Court.
-
Which quality mark should a consumer seek when buying jewellery?
- a) ISI Mark
- b) FSSAI Mark
- c) Eco Mark
- d) Hallmark
Hallmark certifies the purity of precious metals like gold and silver jewellery.
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If the value of goods/services exceeds Rs. 1 crore but does not exceed Rs. 10 crore, where should the complaint be filed?
- a) District Forum
- b) State Commission
- c) National Commission
- d) All of the above
The State Commission addresses cases with value between Rs. 1 crore and Rs. 10 crore, as per CPA 2019.
-
Which authority is set up by the Central Government for consumer dispute redressal?
- a) State Commission
- b) District Forum
- c) National Commission
- d) None of these
The National Commission is established at the apex level by the Central Government for consumer protection.
Types of Consumer Protection Redressal Forums
Knowing the levels of redressal forums helps in identifying where to file a complaint based on the dispute value. This is essential for both exams and real-life consumer issues.
| Forum | Dispute Value (Goods/Services) | Set Up By | Appeal Goes To |
|---|---|---|---|
| District Forum | Up to Rs. 1 crore | State Government | State Commission |
| State Commission | Above Rs. 1 crore up to Rs. 10 crore | State Government | National Commission |
| National Commission | Above Rs. 10 crore | Central Government | Supreme Court |
Key Concepts in Consumer Protection (Chapter 11 Business Studies)
Besides multiple choice questions, it is important to understand other key terms such as "complainant", "unfair trade practices", and the process for seeking redressal. These concepts regularly appear in CBSE MCQs and practical questions.
- Complainant: A consumer or group of consumers, registered society, government, or legal heir filing the complaint.
- Goods & Services: Must be bought/availed for consideration, not for resale.
- Unfair Trade Practice: False advertising, misleading information, or deceptive business practices.
- CPA 2019: Consumer Protection Act 2019 is the latest statute providing a legal foundation for consumer rights and dispute resolution in India.
Practice Tips for MCQs in Business Studies Class 12
Consistent practice of pattern-based MCQs develops your speed and accuracy for board exams and other commerce tests. Here are some effective strategies:
- Read options carefully—avoid rushing with familiar terms.
- Check for keywords like “all”, “cannot”, or “first”.
- Revisit textbook examples and NCERT explanations.
- Attempt mock tests with time limits.
- Review previous year CBSE board questions for Consumer Protection.
Important Internal Links for Further Learning
Linked topics deepen your preparation for Business Studies and enhance overall exam performance:
- Consumer Protection Act
- Legal Protection to Consumers
- Consumer Organizations and NGOs
- Consumer Awareness
- Business Studies
- Features of Company
- Contracts
- Remedies for Breach of Contract
- Rights Available to Parties
- Wholesale vs Consumer Price Index
MCQs on Consumer Protection – PDF Download
For offline practice, you can download the MCQ PDF for Class 12 Business Studies Chapter 11 and attempt them on your device anytime.
At Vedantu, we simplify Commerce topics for better learning and help you stay exam-ready. Mastering MCQ patterns in Consumer Protection ensures top marks in CBSE boards and builds practical life skills. Visit our linked pages for advanced explanations, case studies, and solutions. Regular MCQ practice strengthens your command over essential commerce concepts for school and beyond.
FAQs on MCQs for Business Studies Class 12 Chapter 11: Consumer Protection
1. What are important MCQs for Business Studies Class 12 Chapter 11?
Business Studies Class 12 Chapter 11 MCQs focus on Consumer Protection. Key areas include consumer rights (Right to Safety, Right to Information, etc.), the hierarchy of redressal forums (District Forum, State Commission, National Commission), and complaint redressal procedures under the Consumer Protection Act, 2019 (CPA). Expect questions testing your understanding of consumer disputes, exploitation, and legal remedies. Practice questions based on real-life scenarios and case studies are common.
2. Where can I download Chapter 11 Consumer Protection MCQ PDF?
A PDF containing MCQs for Business Studies Class 12 Chapter 11 (Consumer Protection) is often available on educational websites and learning platforms. Search for "CBSE Class 12 Business Studies Chapter 11 MCQ PDF download" or similar phrases to find resources. Ensure the PDF aligns with the latest CBSE syllabus and CPA 2019 provisions.
3. What are consumer rights under the Consumer Protection Act?
The Consumer Protection Act, 2019 grants consumers several key rights: Right to Safety (protection from hazardous goods), Right to be Informed (access to clear information), Right to Choose (availability of diverse products), Right to be Heard (fair redressal of grievances), and Right to Seek Redressal (efficient complaint mechanisms). These rights are crucial for understanding consumer protection and are frequently tested in MCQs.
4. Which authority handles complaints above Rs. 1 crore?
The National Consumer Disputes Redressal Commission (NCDRC) handles complaints exceeding Rs. 1 crore. This is the highest appellate authority in the three-tier consumer redressal system. Below this are the State Commissions and District Forums, each with their own jurisdiction based on complaint value.
5. How many questions come from Chapter 11 MCQs in boards?
The exact number of MCQs from Chapter 11 (Consumer Protection) in CBSE board exams varies each year. However, given its significance in the syllabus, it's safe to expect several questions testing your knowledge of consumer rights, redressal mechanisms, and the CPA 2019. Reviewing a wide range of MCQs is essential for thorough preparation.
6. What are the MCQs for Class 12 Business Studies Chapter 11?
Class 12 Business Studies Chapter 11 MCQs cover Consumer Protection, focusing on consumer rights, the Consumer Protection Act 2019, and the redressal mechanisms. Questions test understanding of key concepts, legal provisions, and procedures. Expect a mix of straightforward and case-based questions.
7. How to score full marks in Consumer Protection MCQ?
Scoring full marks requires thorough understanding of consumer rights, redressal processes under the CPA 2019, and the roles of different consumer protection authorities. Practice a wide variety of MCQs, focusing on areas where you feel less confident. Understanding case studies and applying legal provisions to scenarios will be crucial.
8. What are the consumer rights under CPA 2019?
The CPA 2019 outlines six key consumer rights: Right to Safety, Right to be Informed, Right to Choose, Right to be Heard, Right to Seek Redressal, and Right to Consumer Education. Understanding these rights is fundamental to answering MCQs on consumer protection.
9. Where to download BST chapter-wise MCQ PDF?
Many educational websites and platforms offer chapter-wise MCQ PDFs for Business Studies (BST). Search online using specific terms like "CBSE Class 12 Business Studies Chapter-wise MCQs PDF download" to find suitable resources. Always verify the syllabus alignment and source credibility before relying on any material.
10. What is the hierarchy of redressal forums?
The consumer redressal system has a three-tier hierarchy: District Forums handle complaints up to ₹20 lakhs, State Commissions handle complaints between ₹20 lakhs and ₹1 crore, and the National Commission handles complaints exceeding ₹1 crore. Understanding this hierarchy is essential for many MCQs on consumer protection.
11. Mcqs for business studies class 12 chapter 11 with answers
Numerous resources provide MCQs for Business Studies Class 12 Chapter 11 with answers. These often focus on consumer protection, covering topics like consumer rights, redressal mechanisms, and the Consumer Protection Act, 2019. Ensure you use reliable sources aligned with the latest CBSE syllabus.
