Important MCQs on Consumer Protection Act 2019 with Explanations
The Consumer Protection Act MCQs are essential for students and aspirants aiming to strengthen their knowledge of consumer rights, legal remedies, and authorities in business law. The topic is highly relevant for commerce school exams, CA Foundation, competitive tests, and anyone wanting to understand consumer safeguards in daily transactions and e-commerce.
| Aspect | Consumer Protection Act 1986 | Consumer Protection Act 2019 |
|---|---|---|
| Scope | Traditional goods/services | Goods, services & E-commerce |
| Authorities | District, State, National Forums | District, State, National Commissions + Central Authority |
| Guaranteed Rights | 6 basic rights | Same 6 rights, plus digital protections |
| Jurisdiction (District) | Up to ₹20 lakh | Up to ₹1 crore |
| Key Features | No e-commerce coverage | Product liability, online filing, penalties |
Consumer Protection Act MCQs: Key Highlights
- When did the Consumer Protection Act 2019 come into force?
(A) 2019 (B) 2020 (C) 2018 (D) 2021
Answer: (B) 2020. The Consumer Protection Act 2019 was enforced from July 20, 2020 to enhance consumer safeguards. - Which is NOT a Right under Consumer Protection Act 2019?
(A) Right to Safety (B) Right to Affordability (C) Right to be Informed (D) Right to Seek Redressal
Answer: (B) Right to Affordability. The Act guarantees six rights but not "Right to Affordability". - Who can file a complaint under Consumer Protection Act?
(A) Any consumer or legal heir (B) Central/State Government (C) Registered consumer associations (D) All of these
Answer: (D) All of these. The Act allows broad standing for complaints to promote comprehensive consumer justice. - What is the fiscal jurisdiction of the District Commission under CPA 2019?
(A) Up to ₹1 crore (B) Up to ₹20 lakh (C) ₹1-10 crore (D) Over ₹10 crore
Answer: (A) Up to ₹1 crore. Claims within ₹1 crore are heard at the District level.
MCQs on Consumer Protection Act
These MCQs cover important details about the Consumer Protection Act 1986 and 2019, including rights, jurisdiction, authorities, and complaint processes. They are ideal for quick practice before commerce, law, and civil service exams.
- When was the Consumer Protection Act 2019 enforced?
(A) 2019 (B) 2020 (C) 2018 (D) 2021
Answer: (B) 2020 - How many consumer rights are legally guaranteed under the Act?
(A) 3 (B) 8 (C) 5 (D) 6
Answer: (D) 6 - Which of the following can file a complaint?
(A) Consumer (B) Legal Representative of Deceased Consumer (C) Registered Consumer Association (D) All of these
Answer: (D) All of these - District Commission can adjudicate cases involving claims up to:
(A) ₹1 crore (B) ₹20 lakh (C) ₹10 crore (D) No limit
Answer: (A) ₹1 crore - Which central body has power to protect consumer rights on a national level?
(A) National Consumer Helpline (B) Central Consumer Protection Authority (CCPA) (C) Supreme Court (D) RBI
Answer: (B) Central Consumer Protection Authority (CCPA) - What is the limitation period for consumer complaints?
(A) 1 year (B) 2 years (C) 3 years (D) 5 years
Answer: (B) 2 years - Does product liability cover mental agony or distress caused by product fault?
(A) Yes (B) No
Answer: (A) Yes - Can e-commerce related grievances be taken up under CPA 2019?
(A) Yes (B) No
Answer: (A) Yes - Who heads the Central Consumer Protection Authority’s investigation wing?
(A) Secretary (B) Director General (C) Chairman (D) None
Answer: (B) Director General - Is legal representation compulsory for appearing before a Consumer Commission?
(A) Yes (B) No
Answer: (B) No
For more practice, download the complete set as a PDF using the link at the end of this page.
Key Concepts of the Consumer Protection Act
- Consumer Rights: Right to Safety, Information, Choice, Hearing, Redressal, Consumer Education.
- Main Redressal Agencies: District, State, and National Consumer Commissions.
- Jurisdictions (2023): District (up to ₹1 crore), State (₹1-10 crore), National (above ₹10 crore).
- CCPA: The Central Consumer Protection Authority investigates violations and enforces consumer rights across India.
- Product Liability: Companies are accountable for harms caused by defective goods or services.
- E-Commerce: All goods/services bought online are included under CPA 2019.
Exam Tips for Consumer Protection Act MCQs
- Memorize important dates: 1986 Act, 2019 Act, enforcement (2020).
- Know the six guaranteed consumer rights and jurisdiction levels.
- Read each option carefully—look for "NOT" or "EXCEPT" in questions.
- When confused, use elimination based on powers and authorities.
- Download MCQ sets as PDFs for easy last-minute revision.
Consumer Protection Act MCQ PDF Download
For offline practice, click here to download the latest Consumer Protection Act MCQ PDF. This printable resource includes answer keys and explanations—useful for classroom revision and self-study.
Further Learning on Consumer Rights
- Read detailed explanations of CPA provisions here: Consumer Protection Act
- Explore more about Consumer Awareness and the importance of informed buyers.
- Learn about Legal Protection to Consumers in various business scenarios.
- Study practical remedies with Remedies for Breach of Contract.
- Find out about the role of Consumer Organizations and NGOs in advocacy.
In summary, the Consumer Protection Act MCQs help you quickly revise essentials of both the 1986 and 2019 Acts. These questions guide students on authorities, complaint processes, and case types for exams and practical situations. For more in-depth Commerce learning, Vedantu’s resources support effective study and legal awareness.
FAQs on Consumer Protection Act MCQs: Practice Questions, Answers & Concepts
1. What is the Consumer Protection Act?
The Consumer Protection Act is an Indian law designed to protect consumer rights, ensure fair trade practices, and provide a mechanism for quick resolution of consumer grievances. It aims to create a fair and transparent marketplace.
2. What are the major differences between the 1986 and 2019 Acts?
The Consumer Protection Act, 2019 significantly broadened the scope of the 1986 Act. Key differences include:
• Increased penalties and jurisdictions
• Inclusion of e-commerce regulations
• Establishment of new consumer redressal agencies and authorities
• Expanded product liability provisions.
3. Who can file a complaint under the Consumer Protection Act?
A complaint under the Consumer Protection Act can be filed by a variety of parties, including:
• Any consumer who has suffered a grievance.
• A registered consumer association.
• The Central Government or any other government body.
• The legal heir or representative of a deceased consumer.
• The parent or guardian of a minor consumer.
4. What remedies are available to consumers?
The Consumer Protection Act offers various remedies to consumers who have suffered losses due to unfair trade practices or defective products. These include:
• Replacement of the defective product
• Repair of the defective product
• Refund of the purchase price
• Compensation for loss or injury suffered
• Removal of defects from services
5. What is a complaint in the Consumer Protection Act?
A complaint under the Consumer Protection Act is a formal document filed with a designated consumer redressal agency alleging unfair trade practices or a deficiency in goods or services. The complaint initiates a legal process to resolve the dispute and obtain redress.
6. What is the Consumer Protection Act 2019?
The Consumer Protection Act, 2019 is a significant amendment to the 1986 Act, enhancing consumer protection measures in India. It strengthens consumer rights, expands the scope of redressal, and incorporates provisions related to e-commerce.
7. What are the new features of CPA 2019?
The CPA 2019 introduced several new features, including:
• E-commerce specific regulations
• Provisions for product liability
• Increased penalties for unfair trade practices
• Establishment of a Central Consumer Protection Authority (CCPA)
• Online complaint filing mechanisms
8. How do limitations or deadlines differ for physical and digital goods complaints?
While the general limitation period for filing a complaint under the Consumer Protection Act is two years from the date of the defect's discovery, there might be slight differences in practical application for physical versus digital goods. Timely evidence gathering, especially for digital transactions, is crucial.
9. What redress can a consumer receive for mental distress under CPA?
The CPA allows for compensation for mental distress or emotional suffering caused by unfair trade practices or defective products, particularly in cases involving personal injury or significant harm. This can be in addition to other forms of redress.
10. Can group or class action complaints be filed under CPA?
Yes, the Consumer Protection Act allows for class action lawsuits, enabling multiple consumers with similar grievances to file a joint complaint against the same party, significantly improving efficiency in handling widespread consumer issues.
11. What is the significance of "product liability" in CPA 2019?
Product liability under CPA 2019 holds manufacturers and sellers accountable for defects in products that cause harm, even without proven negligence. It ensures greater safety for consumers by placing the responsibility squarely on those producing and distributing the goods.
