Question

Which right gives the consumer the right to represent himself or the right to advocate his interest?
A) Right to information
B) Right to be heard
C) Right to choose
D) Right to consumer education

Answer 1

Hint:
Consumer protection is a very essential practice as in today’s time many malpractices are taking place like black marketing, hoarding, adulteration of food, etc and it is important to protect consumers from these harmful practices. Thus, certain rights have been provided to consumers to ensure their protection from these practices.

Complete answer:
The consumer protection act, 1986 provides certain rights to the consumers to ensure their interest and empower them against these malpractices. The six rights provided to the consumers are:

1) Right to choose
2) Right to be heard
3) Right to seek redressal
4) Right to be heard
5) Right to safety
6) Right to consumer education

If any of these rights are not given to the consumers the consumer can officially file a complaint against the manufacturer or seller by whom he has been exploited. In the right to be heard a consumer is allowed to file a complaint against the seller/manufacturer/company by whom he has been exploited. Many companies have nowadays set up a separate unit to listen to the complaints and solve the problems of the consumers. If the consumer feels that the goods or service that he has bought or availed is not efficient and he is not satisfied with it, he can lodge a complaint against it.

Note:
Special redressal machinery has been set up for the consumers under the consumer protection act which works at the District, State, and National level. Consumers can also go to the Supreme Court if their problem is not solved at the national level court.

So the correct option is (B) Right to be heard. The right to be heard gives the consumer the right to represent himself or the right to advocate his interest.