Question

Look at the following letter:
Respected Sir,
I am writing to inform you that I have received your letter regarding the delay in the arrival of your product. We will look into the matter immediately and ensure the delivery is made within this week. We appreciate your kind patience and apologize for the inconvenience caused.

Best regards,
Track Fast Courier

What kind of letter is this?
A) Business letter
B) Personal – business letter
C) Semi – formal letter
D) Informal letter

Answer 1

Hint: A formal document with set structure. This letter has a very defined format and as per the format only they communicate. Examples for such letters are: writing letters to customers, addressing any problem of customers.

Complete answer:
Let us look into the given options:
Option A) Business letter – is the correct answer because the letter given in the question directly indicates the business letter. A business letter is a formal document and it is written by a company to its clients, employees, and stakeholders or it is written to one company to another company. Thus, this is the correct answer.
Option B) Personal – business letter – is an incorrect answer because the letter given in the question is about addressing the customers problem. Thus, this is not a personal – business letter. Personal business letters are those letters that are written to an individual rather than writing a letter to the respective company. Thus, this is an incorrect answer.
Option C) Semi – formal letter – is an incorrect answer because the letter given in the question is about addressing the customers problem. A Semi-formal letter is a letter that is written to known, but they do not share cordial relationship with each other. For example: school teacher, principal and etc. Thus, this is an incorrect answer.
Option D) Informal letter – is an incorrect answer because informal letters are written that is non- official in nature. Such letters include writing letters to friends, relatives, families etc. Thus, this is an incorrect answer because the letter given in the question does not seem to have any non- official connection. Thus, this is an incorrect answer.

Hence the correct answer is option ‘A’.

Note: Format of business letter:
1) Sender’s address should be in three to four lines.
2) Always underline the subject of the letter.
3) Salutations like ‘Respected Sir/Madam’ or ‘Dear Sir/Madam’ should be used.
4) Introductory lines of the letter should highlight the purpose of the letter.