Question

You are Ashwani/Aradhana, of 1/169, Civil Lines, Agra. You have recently purchased a new washing machine from the showroom of M/s Vikki Sales Corporation. However, the performance of the leaves is much to be desired. Write a letter complaining about the poor performance to the Customer Service in Incharge of the company mentioning clearly the problems observed. Also, state the action you want to be taken from your side.

Answer 1

Hint: A formal letter is one that is written in a formal and ceremonial tone and follows a specific format. These letters are addressed to officials, dignitaries, superiors, seniors, and other professionals, not to personal acquaintances, friends, or relatives. Formal letters must follow a specific format.

Complete answer:
1/169 Civil Line,
Agra
Customer Service Incharge
Vikki Sales Corporation,
Agra
May 5, 2021
Subject - Defective Washing Machine

Respected Sir/Madam,

On June 20, 2019, I purchased an automatic VIP washing machine from your showroom with the selling number 9373. I regret to inform you that it is not properly washing clothing. Despite rewashing the clothes in the machine, the spots and debris still adhere to the garments.

Since 2007, I've been a frequent buyer of your goods. In your setup, you can look up my purchasing history. My customer information can be found on the invoice I've attached to this letter. I implore you to patch the problem or replace the faulty computer. I'm hoping for a fast answer.

Yours Truly,
Aradhana.

Note: Some tips to write a formal letter:
- Be concise. In the first paragraph, state the intent of your formal letter and stay on topic.
- Use a sound that is fitting.
- Make sure everything is in order.
- Be sure to follow the correct format and presentation.