Question

For formal phone calls, introduction of the caller can be given in the following manner, EXCEPT-

a) “Good morning!”
b) “Could I speak to ___________ please?”
c) “Hi! What’s up?”
d) “I am Mr. X calling from _______________ organisation.”

Answer 1

Hint: Informal conversation a person has to maintain gravity of his use of words and hence the choice of words in the sentence is very crucial.

Complete answer:

“Good morning!” – It can be used in formal telephonic conversation as it gives a salutation and also can be used in informal conversation as well.
“Could I speak to ____________ please?” – This can be used in formal conversation as it politely asks the person on the other end to transfer the call to the other required person.
“Hi! What’s up?” – This cannot be used in a formal tone of the conversation, as ‘hi’ is considered a very informal way of greeting a person and is used with friends and family. Whereas ‘what’s up?’ is also a very informal way of question the status of a person.
“I am Mr. X calling from _____________ organisation.” – This can also be used as this genteelly introduces the speaker to the receiver of the call.
The Conversation that should not be used is c - “Hi! What’s up?”

Note: The tone is informal and is used to ask about people’s status and what they have been up to. A much formal way of asking this is “Hello. How are you?” or “Hello. What have you been up to?”