Winner of Airport Service Quality Award by ACI?
VerifiedAnswer: Chandigarh International Airport
Explanation:
Chandigarh International Airport has earned recognition as the winner of the Airport Service Quality Award from the Airports Council International (ACI). This prestigious award highlights the airport's commitment to providing exceptional passenger experience and maintaining high service standards.
The Airports Council International (ACI) is the global trade association representing the world's airports. Their Airport Service Quality (ASQ) program is considered the world's leading airport customer experience measurement and benchmarking program. The program evaluates airports based on passenger satisfaction surveys covering various aspects of airport services including check-in processes, security screening, baggage handling, cleanliness, and overall passenger experience.
Chandigarh International Airport, located in Mohali, serves the Union Territory of Chandigarh and the surrounding regions of Punjab and Haryana. The airport has consistently worked towards improving its infrastructure and services to enhance passenger satisfaction. The recognition from ACI reflects the airport's dedication to operational excellence and customer-centric approach.
This achievement is significant as it places Chandigarh International Airport among the top-performing airports globally in terms of passenger satisfaction and service quality. The award considers factors such as airport access, check-in facilities, security wait times, airport facilities, airport environment, and staff service quality. Such recognition helps boost the airport's reputation and contributes to the overall development of aviation infrastructure in the region.
