Question

Ram: Good morning! Is this BizComp?
Uma: Good morning! This is BizComp. How may I help you?
Ram: I am Ram Kerkar from Minerva Computers. I’d like to speak to Ms. Piali Ghosh, Head, HR.
Uma: _____
a)Sorry, Ms. Ghosh is not here. You can talk to Mr. Naik of the computer section, if you like.
b)Sorry, Mr. Ram. Ms. Ghosh is not here at the moment. I’m her secretary. What do you want to say to her?
c)I’m sorry, Mr. Kerkar, but Ms. Ghosh is away this week and won’t be back till Monday. Would you like to leave a message?
d)I’m sorry, Mr. Kerkar. You can’t speak to her. She’s not here. You can speak to me. I’m her secretary.

Answer 1

Hint: The above-given conversation is a formal yet polite conversation between a customer and an employee.

Complete answer:

According to the question and the given hint, we know that Mr. Ram wants to speak to Ms. Ghosh, but she isn’t available.
In a formal conversation, we never mention the first name of a customer unless and until the customer and the employee share a friendly relationship.
Now, let’s look at the given options:
a)The given statement is impolite and does not mention the whereabouts of Ms. Ghosh. Hence, it is an incorrect option.
b)The given statement is impolite and informal, as the first name of the customer has been mentioned. Hence, it is an incorrect option.
c)The given statement is polite and it mentions the whereabouts of Ms. Ghosh. Hence, it is the correct option.
d)The given statement is completely disrespectful. Hence, it is an incorrect option.
The correct answer is Option ‘c’.

Note: The use of ‘Mr, Mrs, Ms.’ implies the formal tone of the conversation. You can also mention or use the first name of a customer, if he and the employee already know each other and share a friendly relationship.